What our Customers say...
I knew we needed help at the office after we tried to handle everything ourselves. It was 3:00 in the afternoon and I did not think I was going to get anyone to come help us. I called your office and you had a group here within what seemed minutes. I am very impressed with the level of service that was provided.
I felt confident after your company arrived at our home. The leader really knew what he was talking about. I instantly felt at peace. I want you to know we think you are a great outfit.
I thought SERVPRO (of Brandywine/Wilmington) personnel was prompt and polite and attentive to all me concerns. THANK YOU!
I always saw and still see your trucks on the road. I never really knew what your company did until my insurance company recommended you after an accident in my home. I would like the manager to know how wonderful your company was. They were so kind and caring. Now I wave to your trucks on the road. Thank you for being a great company.
I felt comfortable while your men and women were working in my home. They were courteous and kind and always had a smile on their faces. They worked from the time they arrive until the time they left only taking a lunch break. I want you to know I am very happy with the SERVPRO team.
I have never met people as kind and caring as your people. When I called in the early morning this Labor Day, I did not expect to talk to anyone let alone have service the same day! I want to personally thank the people that came to my home. Have a nice week!
My neighbor recommended you (SERVPRO) when I had a flood in my basement and I am so happy they did! Your team was professional and polite made my family and I feel like our home was in good hands through the whole process.
... I know my house could have been in serious trouble if it weren't for how fast your team worked. I know who to recommend in the future.
I know from experience I would not have been treated with such outstanding customer service with any other company. I didn't have to worry at all with the guys that came to my house, thank you for everything!
All of your staff was polite and patient even during such a hectic time for us in the facility. We know we would not have gotten that kind of customer service from anyone else.
...I didn't know how to handle the mold in my basement or if I was safe. Thank you for explaining to me the whole process and making sure I was at ease about everything. I totally trusted your team with my house and belongings.
I would like to say thank you to your team for your quick response and great manners while taking care of my father's home. It was hard for me to be there with my dad through the whole process but that was no problem with your experts. Your team is so well mannered and respectful. Thank you.
It was so important to our company to have the construction site under control quickly and that is exactly what SERVPRO helped us accomplish. Someone really could have gotten hurt on our site and everyone that showed up from SERVPRO was so professional and safe.
Your company surprised us with how many belongings you were able to clean and bring back to my home after the fire. Thank you so much for making this process easier on my family and I.
I was so impressed with your level of service. It is not often that people feel so taken care of in these situations but the fact that one of your employees followed up with me the later that next week really shows how seriously you take customer service.
I was impressed by the SERVPRO Franchise's on-site personnel that performed services at my residence... Rated 10!
Finding mold in your home can be alarming and concerning and once we called SERVPRO, it was handled right away. Your service was so quick which was great!
Trustworthy people! That was my major concern with calling someone into my home to handle the mold. Once I met everyone, I was totally comfortable!
Our fire was small and didn't damage anything in our home but we were couldn't remove the smoky smell. SERVPRO came in and took care of it with no problem and in no time at all. There isn't even a hint of smoke in the house now! You guys were great!
Our basement was so flooded we were all so upset. SERVPRO came in and made us feel so much better throughout the whole extraction process. We know another company wouldn't have made us feel nearly at ease.
I was worried you guys were going to be too busy because I saw so many other houses affected by the storm too but you guys took care of my home along with the neighbors so well. Thanks for everything!
You guys are great! I will be recommending you guys for all the services you provide!
SERVPRO came in and worked quickly without disturbing any of our guests. There manners and quick work is why we will always call them.
I was so worried for my house and family when I found that there was mold in my home. Thank you for taking such good care of my things and making sure I was comfortable with the whole process.
We had a huge leak in the middle of our construction site all down a stairway. SERVPRO worked around our site and the stairway with no problem!
Your staff did an outstanding job. Thanks for being so careful and friendly.
Thank you so very much for the kindness that SERVPRO has shown me. You were so helpful at a time that we really needed it. I will be recommending your services in the future.
Thank you very much for everything! SERVPRO made a very upsetting situation into a happy one. Thanks for taking care of all of my things!
I would use your men who helped me again. I really liked Anthony and Joel. They were educated and professional. If I need your company again I will ask for them.
...We did not know what to do with the mess and odors it caused. The site was just unbearable mentally and physically. Your men were agreeable to do things my way and were so calming to me. This was a tragic event in our lives and with not knowing who to turn to, we got your company. I just want to say thank you for people like you.
The extensive project for which you and your crews performed at the church were beyond our expectations. I am impressed with the entire way you all handled our situation. Thank you for a GREAT job!
SERVPRO is really the best, second to none! You were like your commercial of hero's swooping in to save the day. You were also very accommodating with my wife. Thank you does not seem to express enough my gratefulness.
I have no complaints and I am glad my insurance dealt with you directly. SERVPRO made the process easy.
Your SERVPRO was prompt and on time every day as they really understood the importance of my time limitations. Thank you for aiding me during my crisis.
Overall, I am satisfied with the services provided by your SERVPRO Franchise.
I would use SERVPRO of Brandywine/Wilmington for anything I could not handle. I will recommend them to my friends and family too.
I felt confident in the knowledge and professionalism of the on-site personnel who performed the services at my home.
Thank you for the job well done. Leaving my key made me feel uneasy but you folks took great care of the property making sure my dog did not get out and putting the key back in the lock box. Thank you SERVPRO.
Your team was at a function recently. It was fun and educational at the same time. I watched them in the distance. They always maintained their professionalism the entire time. You should be know you have a wonderful sales team.
SERVPRO was very polite and always on time. I am impressed with the difference of your company compared to a previous company in the past. I could not have asked for better people.
Without your team, our school would have been in trouble. With your quick responsiveness and trained workers we were back up and running in no time! We will always think of SERVPRO of Brandywine/Wilmington when we need anything!
We used this company and dealt with Alfonse and Bob. They were great and I couldn't have asked for better service.
"The visiting rep, Sean M., was knowledgeable and thorough. He clearly explained the process and gave us an estimated cost for each phase of the work, which was very helpful. All in all, it was time well-spent for us."